FAQ: Merchant payment

Assortmentrong>

• What do you mean Unpaid status on Payment summary And Transaction overview??

  The unpaid status indicates that no payment has been made, but the transaction in question is recorded in the system and will be paid according to the payment period.

• Why the order is Merchant Central Sent, but not yet entered payment?

  Signed order payment is Orders received by Customer..Therefore, there will be a time lag between the time the ordered item is shipped and the time it arrives. payment..

• Can I get a cash on delivery order? payment Upon receipt Customer??

  Cash on delivery order payment When the decorma receives the goods.

• Why is the total amount listed? Invoice / shipping order Different from what is listed Merchant Central??

  Total amount listed Merchant Central Is the regular price, Invoice It is a discounted price. There are two types of cuts.
  1. The product in question is being promoted and a discount will be applied.
  2. Cuts given in the following cases Customer Purchase multiple items in your shopping cart (this discount is borne by Dekoruma).

• Why i can't input Receipt number?Why can't I tag order Which was processed?

  Something like the above case may be due to a "bug" in your system. If this happens, please report it to your merchandising company immediately.

Assortment

• How to change prices, descriptions, etc. Merchant assortment??

  The process you need to perform to make the above changes is the same as when uploading a new item.Merchant marks the order to change[編集]You can do bulk editing in the same way you click or upload new data.

  One thing to consider is that the system reads the partner's SKU code (merchant's item code). The partner's existing SKU code is read as an edit, and the new partner's SKU code is read as a new item upload. Therefore, the partner's SKU code must be unique and cannot be the same between items.

• How can I find out which item is already available? live??

  Currently, there is no notification feature to notify you of items that have been uploaded successfully and items that have not been uploaded.Therefore, merchants are expected to actively display tabs "Approved" , "was denied" , "success" ,and "I failed" .. The functionality of each tab is explained in the tutorial.

• Why do some of the uploaded items? Reject??

  Request edit / upload You can turn on new ones Reject For various reasons, there are attributes that the photo does not meet the decoration criteria, the product margins do not match the agreement, the item name / description is incorrect, or other considered inaccurate.

  Information about the reason was denied It will be displayed in Assortment..If you are still unsure / no reason, please contact us directly Merchandiser Concerned.

• How long has the process taken since then? request To live??

  About 3-5 business days. If nothing changes after 5 business days, Merchandiser I'm worried about asking for status.

If you have any questions, please leave a message at merchandising @ dekoruma.com.

Source : https://www.dekoruma.com/artikel/16055/faq-merchant-disbursement

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